Frequently Asked Questions

1. How can I place an order?

You can place your order directly on our website softsnuggletoys.com. Simply browse our collections, add your favourite items to your basket, and proceed to checkout.

2. Can I change or cancel my order?

We process orders quickly, so changes and cancellations are only possible shortly after your purchase. Please log into your account at softsnuggletoys.com and check your order status.

3. What payment methods are accepted?

We accept most major debit and credit cards, as well as secure online payment options provided at checkout.

4. Where do you ship to?

We ship to many countries worldwide. Shipping options and costs will be displayed during checkout on softsnuggletoys.com.

5. How long will delivery take?

Delivery times vary depending on the destination and chosen shipping method. Estimated times will be shown at checkout before you confirm your order.

6. How do I track my order?

Once your order has been dispatched, you will receive a tracking link. You can also log into your account at softsnuggletoys.com to view the status of your delivery.

7. What is your returns policy?

If you’re not completely happy with your purchase, you may return it within the time frame stated on softsnuggletoys.com. Please ensure items are unused and in their original condition.

8. What should I do if I receive a faulty item?

If your order arrives damaged or faulty, please visit softsnuggletoys.com and follow the instructions under the Returns section to arrange a replacement or refund.

9. Are your toys safe for children?

All of our products comply with international safety standards. Full product information and age recommendations are available on each item page.

10. Do you offer gift wrapping?

Yes, gift options are available for many of our products. You can select this during checkout.